Refund and Cancellation Policy

This policy explains when payments to [ENTER LEGAL COMPANY NAME], doing business as Flash TV Ads, can be cancelled or refunded. It applies to all Flash TV Ads services, including services provided by its FastTrack Referral division. Your signed proposal or service agreement forms part of this policy.

1. Custom project fees

Custom project fees become nonrefundable once work on the project has started. If you cancel before work has started, the project fee is refundable, less any third-party costs already committed on your behalf.

2. Setup fees

Setup fees are nonrefundable once setup work has begun. Setup fees cover the work of building and configuring your accounts, campaigns, and systems, which cannot be returned once performed.

3. When work is considered to have started

Work is considered to have started on the earliest of the following:

• We begin any onboarding, planning, strategy, scripting, design, production, or configuration work for you
• We create, access, or configure any account, campaign, CRM, automation, or booking system for your business
• We commit to, book, or purchase anything from a third party on your behalf, including media placement, air time, ad spend, production resources, or software licences
• We hold a scheduled onboarding or kickoff call with you

Third-party costs that have been committed or spent on your behalf are nonrefundable in all cases, because we cannot recover them.

4. Recurring monthly services

Recurring monthly services continue until cancelled. Cancellation requires 30 days' written notice.

To cancel, email [ENTER SUPPORT EMAIL] from the email address on your account, or send written notice to the business address below. Notice takes effect on the date we receive it.

Your service continues, and your monthly fee remains payable, for 30 days from the date we receive your notice. If your next billing date falls within that 30-day period, that payment will still be charged. Cancellation becomes effective at the end of the paid service period that includes the 30th day after we receive your notice. We will confirm your cancellation date in writing.

5. Fees for completed work and active service periods

Fees already charged for work that has been completed, or for a service period that is already active, are generally nonrefundable. Cancelling part-way through a monthly period does not create a partial refund for that period; your service continues until the period ends.

6. Requesting a review or an exception

We understand that circumstances vary. Any possible exception or refund is reviewed individually, based on your service agreement, the work completed at the time of your request, third-party costs already committed, and the circumstances involved.

To request a cancellation, a refund, or a review of this policy as it applies to you, email [ENTER SUPPORT EMAIL] with your business name, the service concerned, and the reason for the request. We aim to respond within five business days.

7. Billing questions and chargebacks

If you believe a charge is incorrect, please contact us first so we can review it. Contacting us is usually faster than a chargeback and lets us correct genuine errors directly.

8. Contact

[ENTER LEGAL COMPANY NAME], doing business as Flash TV Ads
[ENTER BUSINESS ADDRESS]
Email: [ENTER SUPPORT EMAIL]
Telephone: [ENTER PHONE NUMBER]
Business hours: [ENTER BUSINESS HOURS]